Online Electricity Bill Payment Method Changed
Online Electricity Bill Payment Method Changed: Electricity consumers in several areas of Azad Jammu and Kashmir are facing a major change in the way they pay their electricity bills online. Authorities have recently updated the payment system, which means many users will now have to switch to a different mobile application to submit their bills.
This sudden change has created concern among residents, particularly those who had become used to paying their electricity bills through a specific banking app. With the new policy taking effect from March 2026, consumers in multiple areas must now follow a different digital payment process.
HBL Mobile App Service Discontinued for Electricity Bills
According to the latest instructions issued by the Department of Electricity in Azad Kashmir, the option to pay electricity bills through the HBL mobile banking application has been discontinued.
The change applies to electricity consumers living in several areas of the Poonch Division. These include:
- Bagh
- Hajira
- Kahuta
- Palandri
- Rawalakot
- Abbaspur
Residents in these areas will no longer be able to submit their electricity bills through the HBL mobile app starting from March 2026.
For many consumers, this update came as a surprise because the HBL app had become a commonly used platform for paying electricity bills online.
Easypaisa Introduced as the New Online Payment Method
Under the new instructions, consumers have now been directed to pay their electricity bills using the Easypaisa mobile application.
Easypaisa is a digital payment platform operated by Telenor Microfinance Bank and is widely used across Pakistan for mobile banking, bill payments, and digital transactions.
With the introduction of Easypaisa as the primary payment method, electricity consumers in the affected areas must now use this app to complete their online bill payments.
This means people who previously used the HBL mobile banking application will need to switch to the Easypaisa platform to continue paying their electricity bills digitally.
No Official Explanation for the Sudden Policy Change
So far, the Department of Electricity has not provided an official explanation regarding why the payment method has been changed again.
While the department has issued instructions about the new payment system, it has not clarified the reason behind removing the HBL mobile app option.
Because of this lack of explanation, many consumers are questioning why such changes are being made repeatedly without prior notice or detailed information.
Online Electricity Billing System Has Changed Before
The online electricity bill collection system in Azad Kashmir has gone through several changes in recent years.
Previously, electricity consumers were able to pay their bills through the Easypaisa platform. At that time, many users found the process simple and convenient.
However, about two years ago, the online billing collection system was reportedly handed over to a private company based in Lahore. After that agreement, the payment system was changed.
Following that change, the option to pay electricity bills through Easypaisa was removed. Instead, consumers were asked to submit their bills through the HBL mobile banking application.
Now, with the latest update introduced in March 2026, the system has once again been changed, and Easypaisa has been restored as the primary online payment option.
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Consumers Express Concerns Over Frequent Changes
Many electricity consumers in Azad Kashmir have expressed frustration over the frequent changes in the online bill payment system.
According to residents, electricity supply and administrative operations are handled by the same department. Because of this, consumers believe the payment system should remain stable and easy to use.
Frequent changes in payment methods can create confusion, especially for people who are not very familiar with digital banking platforms.
Some consumers also face difficulties when they have to download new mobile applications or learn new payment procedures repeatedly.
Demand for More Digital Payment Options
Consumers have suggested that the authorities should expand payment options instead of limiting them.
Many people believe that electricity bills should be payable through multiple channels, including:
- All major bank mobile applications
- Mobile wallet services
- Online banking platforms
- Digital payment systems
Providing multiple payment options would make the process easier for the public and reduce unnecessary inconvenience.
If consumers are given more flexibility, they can choose the payment method that suits them best.
What Electricity Consumers Should Do Now
For now, electricity consumers living in Bagh, Hajira, Kahuta, Palandri, Rawalakot, and Abbaspur must use the Easypaisa mobile application to pay their electricity bills online.
Those who previously used the HBL mobile banking app should switch to Easypaisa to avoid any delays or penalties in bill payments.
Consumers are also advised to stay updated with official announcements from the electricity department in case any further changes are introduced in the payment system in the future.
Conclusion
The recent change in the online electricity bill payment method in Azad Kashmir has raised concerns among consumers who were previously using the HBL mobile app. With the new policy now in effect, residents in several areas of the Poonch Division must use the Easypaisa mobile application to submit their electricity bills.
While digital payment systems make bill payments easier, frequent changes in the process can create confusion and inconvenience for the public. Many consumers are now hoping that authorities will introduce a more stable and flexible system that allows electricity bills to be paid through multiple banking and digital platforms.
FAQs
How can consumers pay electricity bills online in AJK now?
Consumers in the affected areas must use the Easypaisa mobile application to submit their electricity bills online.
Which areas are affected by the new payment system?
The new payment method applies to consumers in Bagh, Hajira, Kahuta, Palandri, Rawalakot, and Abbaspur.
Why was the HBL mobile app option removed?
The electricity department has not yet provided an official explanation for removing the HBL mobile app from the online billing system.
Was Easypaisa used before for electricity bill payments?
Yes, Easypaisa was previously used for electricity bill payments before the system was changed to the HBL mobile banking application about two years ago.